General FAQ

Do you work on recast dolls?

I am an anti-recast collector and customizer. Please do not ask me to paint recasts. I have a zero-tolerance policy with this issue.

What are your current wait times?

My wait times vary depending on the project and my full-time job. Basic faceups can take 6-8 weeks, depending on changes within the mockup process. Additional services add to that time. Please let me know if you have a deadline to make and I will see what I can do.

Do you provide mockups with every commission?

All faceup commissions receive a mockup after any cleaning or color matching is completed. However, I don’t offer mockups for any other services unless requested.

How many changes can I make to mockups?

I allow up to 3 change periods for each mockup in order to keep wait times shorter, so please compile all changes you wish to be made in as few replies as possible.

How will my doll be shipped back to me?

I will ship your doll back in the same shipping box as how it came to me. Please assure your doll is properly packaged with bubble wrap/padding of some sort. I do have additional bubble wrap, but please try to provide as much of your own as possible.

Do you offer face protectors?

All commissions that do not include a face protector will be charged an extra $2 for a homemade face protector. If you need help on packing your doll for shipping, check this page.

Do you take commissions from people outside the United States?

I take commissions from anywhere in the world. However, please note that shipping to and from me will be more expensive. I will mark your package however you wish for customs but I take no responsibility for any missing packages or damages if you choose to alter the value or mark as a gift. Along with shipping costs, I am not responsible for any customs taxes or charges of any sort.

Do you take final photos, and can I repost them?

By commissioning me, you are giving me permission to photograph your doll and post any photos taken on my personal social media accounts and website. Credit to you as the owner will always be given. Feel free to use any photos I take for your personal use, but please do not remove my logo.

Do I need to include a wig/eyes/etc?

Eyes are not required but are recommended for final photos! I may also use my own eyes in photos if you do not provide your own. These are purely for promotional/final photo use only. If you wish to use specific eyes/wigs/etc. in photos, feel free to include them with your commission.